Altitude People Solutions // Training, Consulting, Leadership, Human Resource Management

People Solutions

We offer a range of innovative solutions to accelerate your people and business to greater heights. The approach we take is consultative and we tailor our programs to your business needs to create a high performance culture.

High Performance Culture

There are many pathways to create a culture of success and high performance. Altitude achieves this by instilling a range of the following attributes into your organisation:

A strong vision and values understood and lived by all
A culture of success where high performance goals are set and measured quantitatively
Highly energised teams with a focus on excellent team processes and team building
Highly skilled leadership with an inspiring vision and coaching skills to motivate staff
A highly engaged and rewarding work environment with a focus on retaining and rewarding staff
Recruit the right staff
High levels of trust and open communication
A culture that encourages taking risks and ownership rather than blame
High standards of discipline exhibited by all
Excellent sales and customer service skills that will delight both your internal and external customers.

Cultural Audits

Do you know in intimate detail what your people are thinking, how emotionally engaged they are, or how to start making changes to your organisation?

A cultural audit is a review of your organisation that captures a benchmark measure of your current workplace environment against a best practice “high performance” culture. The audit assesses how to best leverage and create change.

The key objectives of a cultural audit are to:

identify the best and most effective people solutions for your organisation
set clear identification of baselines against which to measure future changes
enable leaders to address particular issues
set goals for improvement and measure success

The process of a cultural audit is empowering and drives change by creating awareness from the shop floor to senior level management as to how to improve and create a high performance culture. Our consultants use a mixture of quantitative surveys and “live” survey processes such as interviews and focus groups. Our aim is to use a consultative process and engage people in the way that we measure organisation's culture so that they are involved in helping us to find the best answers for your organisation.

A measurement of your current organisation identifies what your strengths are as an organisation and areas to improve. A cultural audit analyses your organisation's strategy, structure, systems, and staffs' shared values, behaviours, and skills.

Once completed, we work from proven theory and best practice to make change management recommendations for your business. This can range from introducing a new performance management system to leadership development; or a new incentive or “business ownership” system. We tailor make our solutions to inspire your organisation and employees to greater success by providing the most innovative and sustainable people solutions.

Inspiring Leadership

Organisations take on the personality of their leaders- this is why leadership development is essential. Leadership training and development can:

maximise productivity
shape a positive culture
promote unity.
create an engaging work environment that attracts and retains talent.

To achieve this, key people must lead individuals and teams using an engaging leadership style.

Altitude's Leadership Programs are more than just a ‘course'; it's an experience and, as such, is designed to challenge and inspire. Our programs bring psychology and leadership together to create more effective leadership teams and organisations.

Programs:

Accelerated Leadership
Leadership Breakthrough

Workshops:

Coaching for Leaders
Inspire a shared vision
Managing Performance
Conflict Management
Effective Business Planning
Train the trainer – how to train people on the job

How to find your leadership potential

One of the key ways to improve business performance is to successfully profile your most effective leaders as part of succession planning, and identify how they can be developed to their fullest potential.

Many organisations struggle to identify leadership potential both within their organisation and in the recruitment process. We build accurate recruitment processes and use psychometric assessment to help you easily identify desirable leadership traits in new managers. Intelligence and personality of new managers can mean the difference between leader success and average performance.

Team Development

Collaboration is the critical competency for achieving and sustaining high performance in today's competitive environment.

Altitude People Solutions understands that successful teams consist of:

empowered people who know their purpose
teams who work together towards common vision and goals
teams that have synergy.

Our trainers design learning experiences combined with experiential activities to help your team have clarity about what is important for teams to grow and prosper Their analysis of the situation, brainstorming efforts, problem solving skills and leadership abilities will be crucial factors in their success.

Altitude tailor-make our team building solutions to your preferences, budget, location and time commitments. We are dedicated to empowering teams to understand how they can work effectively in an emotionally engaging environment.

Altitude's Team Development programs include:

Myers Briggs
Teambuilding workshops
Experiential Programs
Creating an inspiring shared vision

Customer Service Excellence

In today's market it is vital to have a successful sales team to ensure you have a competitive edge. Altitude's proven methods of customer service can be adapted to any sales environment and is guaranteed to deliver results.

Our interactive training and challenging delivery style ensures every participant assesses their current level of service and look at areas for improvement. Our programs are designed to suit your organisational needs and your target market requirements.

Altitude's customer service and sales courses include:

Customer Service Excellence
Sales Excellence Systems
How to recruit the best sales people.
Understanding your customers' personality type
Sales Talk- Measure how well your staff follow your sales process.

Recruitment Solutions

A well-designed, reliable and valid recruitment process can make a difference to your business bottom line by hiring the best performers that achieve results for your business.

Altitude aims to design recruitment processes that are a proactive tool. A well-designed recruitment process can be used to shape your organisational culture and enhance the achievement of your business goals when you hire top performers.

Signs that your recruitment process can be improved on are:

high turnover of staff particularly in the first few months in the job
hiring staff that don't fit your culture or don't have the right abilities to perform in the job
or, relying on the 3-month probation period to see if change staff work out.

Our Recruitment Solutions include:

redesigning your current recruitment system
training leaders in recruitment and interviewing skills
psychometric testing.

Our recruitment design is tailored for specific job types from trade apprentices to senior management. We can help you find the best people for the appropriate profession.

Talent Management

With an ageing population, increasing skills shortages and low unemployment, one of the most critical issues for organisations today is the engagement and retention of a highly skilled and motivated workforce.

An organisation's talent means a significant source of competitive advantage. Organisations need to ensure that they have a strategy and process in place to harness the potential and retain their most important asset- their people.

Our Talent Management solutions:

Enable performance reviews to be the easiest they've ever been
Help your company understand your workforce and plan for the future
Help create a career planning system that enables your staff to track their progress and brightness of future

Our Talent Management solutions include:

Competency Management
Career and Development Planning
Succession Planning
Performance and Goal Management
Reward and recognition
Recruitment
Psychometric Testing
360 Review
Cultural Audit
Cultural Change

Performance Management

The establishment of a truly integrated human resources system relies on the foundation of:

well-defined job categories
corresponding competency profiles
and a performance management system.

Often employees lack clarity around their roles, or if they are clear, other key people around them are not. This can lead to disengagement, under-performance and stress.

Altitude specialises in designing performance management systems that give accurate feedback to individuals on relevant job competencies. Our services range from analysis of one role to organisation-wide competency and performance management analysis. This can also be linked to succession management strategies, performance management and leadership development.

Performance management systems are only as effective as the leader's skills to deliver and coach. We train leaders in the skills to effectively provide effective feedback to inspire and motivate.






	People Solutions We offer a range of innovative solutions to accelerate your people and business to greater heights. The approach we take is consultative and we tailor our programs to your business needs to create a high performance culture. High Performance Culture There are many pathways to create a culture of success and high performance. Altitude achieves this by instilling a range of the following attributes into your organisation: A strong vision and values understood and lived by all A culture of success where high performance goals are set and measured quantitatively Highly energised teams with a focus on excellent team processes and team building Highly skilled leadership with an inspiring vision and coaching skills to motivate staff A highly engaged and rewarding work environment with a focus on retaining and rewarding staff Recruit the right staff High levels of trust and open communication A culture that encourages taking risks and ownership rather than blame High standards of discipline exhibited by all Excellent sales and customer service skills that will delight both your internal and external customers. Cultural Audits Do you know in intimate detail what your people are thinking, how emotionally engaged they are, or how to start making changes to your organisation? A cultural audit is a review of your organisation that captures a benchmark measure of your current workplace environment against a best practice “high performance” culture. The audit assesses how to best leverage and create change. The key objectives of a cultural audit are to: identify the best and most effective people solutions for your organisation set clear identification of baselines against which to measure future changes enable leaders to address particular issues set goals for improvement and measure success The process of a cultural audit is empowering and drives change by creating awareness from the shop floor to senior level management as to how to improve and create a high performance culture. Our consultants use a mixture of quantitative surveys and “live” survey processes such as interviews and focus groups. Our aim is to use a consultative process and engage people in the way that we measure organisation's culture so that they are involved in helping us to find the best answers for your organisation. A measurement of your current organisation identifies what your strengths are as an organisation and areas to improve. A cultural audit analyses your organisation's strategy, structure, systems, and staffs' shared values, behaviours, and skills. Once completed, we work from proven theory and best practice to make change management recommendations for your business. This can range from introducing a new performance management system to leadership development; or a new incentive or “business ownership” system. We tailor make our solutions to inspire your organisation and employees to greater success by providing the most innovative and sustainable people solutions. Inspiring Leadership Organisations take on the personality of their leaders- this is why leadership development is essential. Leadership training and development can: maximise productivity shape a positive culture promote unity. create an engaging work environment that attracts and retains talent. To achieve this, key people must lead individuals and teams using an engaging leadership style. Altitude's Leadership Programs are more than just a ‘course'; it's an experience and, as such, is designed to challenge and inspire. Our programs bring psychology and leadership together to create more effective leadership teams and organisations. Programs: Accelerated Leadership Leadership Breakthrough Workshops: Coaching for Leaders Inspire a shared vision Managing Performance Conflict Management Effective Business Planning Train the trainer – how to train people on the job How to find your leadership potential One of the key ways to improve business performance is to successfully profile your most effective leaders as part of succession planning, and identify how they can be developed to their fullest potential. Many organisations struggle to identify leadership potential both within their organisation and in the recruitment process. We build accurate recruitment processes and use psychometric assessment to help you easily identify desirable leadership traits in new managers. Intelligence and personality of new managers can mean the difference between leader success and average performance. Team Development Collaboration is the critical competency for achieving and sustaining high performance in today's competitive environment. Altitude People Solutions understands that successful teams consist of: empowered people who know their purpose teams who work together towards common vision and goals teams that have synergy. Our trainers design learning experiences combined with experiential activities to help your team have clarity about what is important for teams to grow and prosper Their analysis of the situation, brainstorming efforts, problem solving skills and leadership abilities will be crucial factors in their success. Altitude tailor-make our team building solutions to your preferences, budget, location and time commitments. We are dedicated to empowering teams to understand how they can work effectively in an emotionally engaging environment. Altitude's Team Development programs include: Myers Briggs Teambuilding workshops Experiential Programs Creating an inspiring shared vision Customer Service Excellence In today's market it is vital to have a successful sales team to ensure you have a competitive edge. Altitude's proven methods of customer service can be adapted to any sales environment and is guaranteed to deliver results. Our interactive training and challenging delivery style ensures every participant assesses their current level of service and look at areas for improvement. Our programs are designed to suit your organisational needs and your target market requirements. Altitude's customer service and sales courses include: Customer Service Excellence Sales Excellence Systems How to recruit the best sales people. Understanding your customers' personality type Sales Talk- Measure how well your staff follow your sales process. Recruitment Solutions A well-designed, reliable and valid recruitment process can make a difference to your business bottom line by hiring the best performers that achieve results for your business. Altitude aims to design recruitment processes that are a proactive tool. A well-designed recruitment process can be used to shape your organisational culture and enhance the achievement of your business goals when you hire top performers. Signs that your recruitment process can be improved on are: high turnover of staff particularly in the first few months in the job hiring staff that don't fit your culture or don't have the right abilities to perform in the job or, relying on the 3-month probation period to see if change staff work out. Our Recruitment Solutions include: redesigning your current recruitment system training leaders in recruitment and interviewing skills psychometric testing. Our recruitment design is tailored for specific job types from trade apprentices to senior management. We can help you find the best people for the appropriate profession. Talent Management With an ageing population, increasing skills shortages and low unemployment, one of the most critical issues for organisations today is the engagement and retention of a highly skilled and motivated workforce. An organisation's talent means a significant source of competitive advantage. Organisations need to ensure that they have a strategy and process in place to harness the potential and retain their most important asset- their people. Our Talent Management solutions: Enable performance reviews to be the easiest they've ever been Help your company understand your workforce and plan for the future Help create a career planning system that enables your staff to track their progress and brightness of future Our Talent Management solutions include: Competency Management Career and Development Planning Succession Planning Performance and Goal Management Reward and recognition Recruitment Psychometric Testing 360 Review Cultural Audit Cultural Change Performance Management The establishment of a truly integrated human resources system relies on the foundation of: well-defined job categories corresponding competency profiles and a performance management system. Often employees lack clarity around their roles, or if they are clear, other key people around them are not. This can lead to disengagement, under-performance and stress. Altitude specialises in designing performance management systems that give accurate feedback to individuals on relevant job competencies. Our services range from analysis of one role to organisation-wide competency and performance management analysis. This can also be linked to succession management strategies, performance management and leadership development. Performance management systems are only as effective as the leader's skills to deliver and coach. We train leaders in the skills to effectively provide effective feedback to inspire and motivate.

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